Terms & Conditions
Refunds & Exchange Policy
We do not offer refunds or exchanges on any jewellery purchase for hygiene reasons. There is also NO REFUND OR EXCHANGE on Sale items.
If you would like to exchange any other items you will need to contact us within 5 days after receiving your order and email the details to firstname.lastname@example.org
Please do not message us on social media pages as your exchange will not be processed.
Any items to be exchanged will need to be sent back in the original packaging and condition. Upon receipt we will confirm if an exchange can be completed.
All customers are liable to pay for the return shipping fees and it is advised to do this with a tracking number as we are not responsible for any items lost in the post.
You can exchange for a product of the same value or higher.
We do not offer refunds. EXCHANGE ONLY.
If your item arrives faulty then this needs to be reported via email to email@example.com with pictures of the faults within 48hrs of receipt of the item. Please do not message on our social media pages for any exchanges as our team will be unable to complete your request. A member of the team will confirm if the item can be exchanged by email or by phone.
It is advised to post back the faulty item with a tracking number as we are not responsible for any items lost in the post.