Refunds & Exchanges
Refunds & Exchange Policy
We do not offer refunds or exchanges on any earrings or jewellery sets including earrings for hygiene reasons. Even if the jewellery item has not been worn, we are unable to refund or exchange. There is also no refund or exchange on Sale items.
If you would like to exchange any other items you will need to contact us within 14 days after receiving your order and email the details to email@example.com.
We can offer a refund, exchange or credit note for items that are returned in perfect condition.
Any items to be exchanged will need to be sent back in the original packaging and condition. Upon receipt we will confirm if an exchange can be completed. We have the right to refuse a refund if the item has been worn, altered or damaged.
When returning your item, please include your full name and order name so we can process your exchange or return. If items are received with no information, we will be unable to process this.
No refunds, exchanges or credit notes can be agreed after 14 working days of puchase.
Please do not message us on social media pages as your exchange will not be processed.
All customers are liable to pay for the return shipping fees and it is advised to do this by first or second class post or Yodel. We request not to send your return by special delivery as we are not in store everyday to receive and sign for the parcel and may be returned back to you by Royal Mail. We are not responsible for any items lost in the post. If you would like an exchange posted out, then you would need to pay for the delivery to send out the exchange, you can do this by calling our store.
You can exchange for a product of the same value or higher.
Please send your return to our shop address: 28-30 Market Street, Leicester, LE1 6DP
If your item arrives faulty then this needs to be reported via email to firstname.lastname@example.org with pictures of the faults within 48hrs of receipt of the item.
Please do not message on our social media pages for any exchanges as our team will be unable to complete your request. A member of the team will confirm if the item can be exchanged by email or by phone.
It is advised to return your item by first or second class post or Yodel. We request not to send your return by special delivery as we are not in store everyday to receive and sign for the parcel and may be returned back to you by Royal Mail.
If your item has a fault after wearing the item or after 48hrs of receiving the item, we are unable to offer a refund, exchange or to fix the item. We ask kindly for you to check your order on arrival and email our team at email@example.com with pictures of the faults so we can process your request.
Any faults reported after 48hrs can not be actioned.